The AI-Powered Contact Center That Works Smarter, Faster, Better
Seamless conversations. Intelligent solutions. Empower your agents with real-time AI suggestions, automation, and unmatched efficiency.
AI-Driven Omnichannel Engagement Suite
Simplify customer interactions across Email, Chat, Social Media, and more. Harness the power of AI to deliver efficient, personalized engagement at scale—all in one seamless suite.
AI that resolves issues before you blink
Automate up to 90% of inquiries with our AI-powered assistance, providing fast and accurate resolutions.
- AI responds instantly to queries via chat, email, and voice.
- Automatically escalates unresolved issues to agents with full context.
- Grows smarter over time, improving customer satisfaction.
Supercharge Your Agents with AI Copilot
Provide agents
with real-time solutions, smart
replies,
and next-step
recommendations—right when they
need them.
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Instant AI-Powered
Suggestions
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Automated Follow-Ups
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Relevant
Knowledge, Instantly
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Faster Resolutions, Happier
Customers
Don’t Let Inefficiencies Slow You Down.
Join thousands of businesses revolutionizing customer support with Dialog 365.
Collaborate Better with Microsoft Teams.
Boost your team's efficiency and improve collaboration. Manage customer queries directly in Teams for faster resolutions.
- AI-driven automation integrated within Microsoft Teams.
- Easily transfer calls and context to team members.
- Simplify workflows, from escalation to resolution.
Dialog 365 - Designed to Solve Real Challenges
Faster response times
Reduce delays with instant AI follow-ups and data prompts.
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Improved customer satisfaction
AI helps agents personalize conversations and provide better answers.
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Efficient training for agents
New agents get AI-backed suggestions, reducing ramp-up time.
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Increased productivity
Automate repetitive tasks so agents focus on complex problems.
AI Features That Power Your Success
Instant AI Suggestions
Provide agents with smart replies and relevant data prompts during live chats.
Live Transcriptions
Automatic, real-time transcriptions of customer calls to track details effortlessly.
Next-Step Recommendation
AI-guided steps to help agents resolve issues faster and improve customer satisfaction.
Automated Follow-Ups
Automatically generate post-interaction summaries and follow-up tasks.
Knowledge Base Integration
Pulls the right information instantly to ensure agents have answers at their fingertips.
Omnichannel Support
Seamlessly manage conversations across chat, email, voice, and social platforms.
Results That Speak for Themselves
40%
Faster
Ticket
Resolutions
Agents close tickets quicker with real-time AI suggestions.
25%
Increased
Customer
Satisfaction
AI enables personalized conversations and better answers.
50%
Reduced
Agent Training
Time
New agents get up to speed faster with AI-powered recommendations.
30%
Increase In Agent
Productivity
Repetitive tasks are automated, letting agents focus on complex problems.
FAQ: Everything You
Need to Know About
Our AI-Powered
Contact Center
Our AI contact center leverages advanced artificial intelligence to automate suggestions, provide real-time solutions, and boost agent productivity—enabling seamless customer experiences across all communication channels.
AI Copilot provides real-time suggestions, relevant replies, and data prompts during live chats. For calls, agents receive insights and knowledge summaries to handle customer issues faster and more effectively.
We prioritize data protection with enterprise-grade security, full encryption, and compliance with regulations like GDPR
Absolutely! AI Copilot is designed with simplicity in mind. It provides clear suggestions and next steps, helping agents—both new and experienced—perform efficiently with minimal training.
Our omnichannel suite supports chat, email, voice, and social media platforms to deliver a unified and efficient customer experience.
