Dialog365 is an AI-native CCaaS platform. Human-like AI voice agents hold low-latency conversations at human speed, then hand off natively to your human agents through an AI-orchestrated ACD — with the full transcript and summary, so customers never repeat themselves.
Hi, my order 48291 hasn't arrived yet.
Thanks — I found order #48291. It's delayed and will arrive by tomorrow.
Okay... can I get a refund if it doesn't?
Yes. I've marked order #48291 eligible for a refund and sent you a confirmation.
Sub-second responses, natural turn-taking and interruption handling across voice, WhatsApp, SMS and web. When a conversation needs a person, it moves to a human agent in your call center with the context already there.
Equip your contact center with the right tools for every channel, ensuring consistency across voice and digital touchpoints.
Deflect routine inquiries and qualify leads before they reach your agents, ensuring your team focuses on complex issues that require empathy.
Handle high call volumes efficiently. Automate scheduling, triage, and routing with natural voice capabilities to reduce wait times.
Empower your human agents with real-time transcription, answer suggestions, and sentiment analysis to resolve tickets faster.
Sync customer data across your CRM, ticketing, and payment platforms for a single source of truth.
Voice, email, chat, SMS and fax in a single queue. Every conversation keeps its context, and email replies arrive pre-drafted for an agent to approve, edit or rewrite.
Monitor agent performance, track quality metrics, and optimize staffing with real-time reporting.
Connect with our sales team to discuss your needs.