Pricing

Per agent for your people. Per minute for your AI.

Human agents are licensed per seat, the way you already budget for them. AI agents are billed on usage, because they do not sit in chairs — so automating more work never costs you another licence.

Human agent seats

One seat per named agent. Includes the agent desktop, routing, recording, transcription and quality scoring. Supervisors and admins do not need a seat.

Essentials

Teams starting with an AI-assisted contact centre.

$89 per agent / month
  • Voice, chat and email in one queue
  • Standard ACD routing
  • Call recording and transcription
  • CRM integration
  • Standard reporting
  • Email support
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Most chosen

Professional

The full agent-assist layer and AI-orchestrated routing.

$139 per agent / month
  • Everything in Essentials
  • AI-orchestrated ACD engine
  • AI Emotion, AI Assist and AI Coaching
  • WhatsApp and social channels
  • Microsoft Teams integration
  • Quality scoring on every conversation
  • Priority support
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Enterprise

Regulated, multi-region or high-volume operations.

Custom
  • Everything in Professional
  • Data residency and custom retention
  • SSO and advanced access control
  • Self-hosted LLM option
  • Dedicated success manager
  • Custom SLA
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Annual terms reduce the per-seat rate. Monthly is available on Essentials and Professional with no minimum term. Seat tiers can be mixed across teams.

AI and telephony usage

Metered, with no seat licence attached. An AI agent handling a thousand conversations costs the same whether you employ three people or three hundred.

AI voice agent

$0.15 per minute

Speech recognition, reasoning and speech synthesis included. Billed per second on connected conversation only — ring time and abandoned calls are not charged.

AI digital agent

$0.25 per resolved conversation

Chat, WhatsApp and email. Charged when the AI resolves the conversation, not per message. Escalations to a human are not charged twice.

Premium voices

$0.25 per minute

ElevenLabs voices where brand voice matters. Standard voices are included in the $0.15 rate.

Telephony

Usage-based by country and number type

Carrier rates change by country, by number type and by direction, so calls are billed at actual usage against the destination rate table rather than one global figure. Bring your own SIP trunk and Dialog365 adds nothing to the call leg.

Pricing questions

What teams ask before committing to a plan.

Do AI agents need a seat licence?

No. Seats are for the people on your team. AI voice and digital agents are billed on usage, so handling more conversations with AI does not increase your seat count.

What exactly does a seat cover?

One named human agent, and everything they use: the agent desktop, routing, recording, transcription, quality scoring and — on Professional — AI Emotion, AI Assist and AI Coaching during live conversations.

Can we mix seat tiers?

Yes. Supervisors and specialist teams often sit on Professional while a wider first-line group sits on Essentials. Billing is per seat, not per organisation.

Is AI voice usage included in the seat price?

No, and deliberately. Seats cover your people; AI voice is metered per minute. Keeping them separate means automating more work does not inflate your licence count, and you can see exactly what automation costs.

What happens to our bill when AI resolves more contacts?

AI usage rises and seat count typically falls or stays flat as the same team absorbs more volume. Because the two are billed separately, that shift is visible rather than buried in a per-seat total.

Are there setup or platform fees?

No setup fee and no platform fee. You pay for seats and for the AI and telephony you use.

Do you offer annual terms?

Yes, and they reduce the per-seat rate. Monthly is available on Essentials and Professional with no minimum term.

Why is there no single telephony rate?

Because there is not one. A local inbound minute in one country, a toll-free minute in another and a mobile termination in a third are all priced differently by the carriers, and those rates move. Telephony is billed at actual usage against a destination rate table we share with you, so you are never paying a blended figure that hides what your traffic really costs.

Want a number for your volumes?

Tell us your seat count and monthly contact volume and we will price it.

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