Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name, company name, email address, phone number
• Contact details submitted through forms or demo requests
• Messages or inquiries sent to us

b. Product & Usage Information

• Interaction data related to contact center usage
• Agent activity data for platform functionality
• Communication metadata (timestamps, channels used, interaction flow)

Note: Dialog 365 processes customer interaction data only as required to deliver its services.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our contact center platform
• Enable AI-assisted features for agents and supervisors
• Respond to inquiries and provide customer support
• Improve performance, reliability, and security
• Communicate product updates or service-related information

We do not sell personal data.

3. AI & Data Processing

Dialog 365 uses AI technologies to assist contact center operations, including:

• Real-time agent suggestions
• Intent detection and routing
• Interaction summaries and follow-ups

AI processing is designed to support agents, not replace them. Customer data is processed strictly to deliver platform functionality and improve service quality.

4. Data Security

We take data security seriously and implement appropriate technical and organizational safeguards to protect information from unauthorized access, disclosure, or misuse.

These measures include:

• Access controls
• Secure infrastructure
• Encrypted data handling where applicable

5. Data Retention

We retain personal and interaction data only for as long as necessary to:

• Fulfill service obligations
• Meet legal and operational requirements

Retention periods may vary based on customer agreements and regulatory needs.

6. Third-Party Services & Integrations

Dialog 365 may integrate with third-party platforms such as CRMs, communication tools, or collaboration software.

We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies separately.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Object to certain processing activities

Requests can be submitted by contacting us directly.

8. Cookies & Analytics

Our website may use cookies or similar technologies to:

• Improve website performance
• Understand usage patterns
• Enhance user experience

You may control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected on this page with an updated revision date.